Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With our stunning California location, Embarcadero Center is literally at your feet. Our financial district hotel's newly renovated guest rooms and suites offer a sophisticated urban-modernist haven in downtown with superb amenities for a dynamic stay near San Francisco's Embarcadero. A multimillion-dollar renovation has transformed our Embarcadero Center hotel's spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

The Assistant Front Office Manager supports day-to-day front office operations while delivering Hyatt's signature hospitality standards. This role helps lead a team across guest arrival and departure experiences, ensures operational excellence at the front desk, and partners with other departments to create a seamless, welcoming stay at Hyatt Regency San Francisco.

Key Responsibilities

Operational Leadership

• Support daily front office operations, including Front Desk, Guest Services/Concierge (as applicable), and Bell/Valet coordination (as applicable).
• Ensure consistent execution of brand standards, service recovery, and guest experience routines.
• Assist with daily planning: arrivals, VIPs, groups, special requests, and room readiness communication.
• Help manage front office cash handling, shift audits, key control, and compliance with SOPs.

Guest Experience & Service Recovery

• Proactively engage with guests and resolve concerns quickly and professionally, using service recovery tools and empowerment guidelines.
• Monitor guest feedback (in-person, online reviews, surveys) and drive improvement actions with the team.
• Maintain visibility in the lobby during peak periods to support service flow and guest satisfaction.

Team Leadership & Development

• Assist in supervising, coaching, and motivating front office colleagues to achieve service and performance goals.
• Help train new hires on systems, service standards, upselling, and safety/security procedures.
• Support scheduling, shift coverage, daily briefings, and effective handoffs between shifts.

Financial & Performance Results

• Support revenue opportunities through upselling, room type optimization, and loyalty recognition.
• Track and help improve key metrics such as guest satisfaction scores, check-in/check-out efficiency, and service recovery outcomes.
• Assist with inventory coordination and communication with Housekeeping and Revenue/Reservations teams.

Collaboration & Safety

• Partner closely with Housekeeping, Engineering, Security, Sales/Events, and Revenue Management to deliver smooth operations, especially during high occupancy and group arrivals.
• Promote a safe, secure environment and ensure adherence to hotel policies and local regulations.

This is position has a salary compensation ranging from $64,484-$74,100.

We Offer Excellent Benefits:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Minimum 2 years of hotel front office experience, including at least 1 year in a supervisory/lead capacity (or equivalent).
• Strong knowledge of front office operations, guest service, and service recovery practices.
• Ability to lead teams in a fast-paced, high-volume environment.
• Proficiency with hotel systems (PMS experience required; specific systems vary by property).
• Excellent communication, problem-solving, and conflict resolution skills.
• Flexible schedule availability (nights/weekends/holidays).
• Experience in an upper-upscale or large convention/business hotel environment is preferred.
• Hyatt brand experience and/or familiarity with World of Hyatt loyalty recognition is preferred.
• Experience with group business, VIP handling, and high occupancy operations is preferred.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.